Reference

How ulti11 Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, make deposits via DANA, OVO or GoPay, and access the lobby — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access or delete dataSecure data storageClear contact path for data requests

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What We Collect and Why We Collect It

ulti11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the registration details you provide — name, email address, and the mobile number tied to your login. When you deposit or withdraw through DANA, OVO, or GoPay, our payment processor logs the transaction reference and wallet identifier necessary to

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confirm the transfer; we do not store your full wallet PIN or password at any point. We also collect device and session data — browser type, IP address, and session timestamps — to detect unusual access patterns and protect your account from unauthorised entry. This technical
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data is not sold or shared with advertising networks. Cookie data from your browsing session helps us remember your lobby preferences and language setting between visits. Where local law in Indonesia requires us to report certain transaction records to a relevant authority, we comply with that
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obligation and note it here. You can request a copy of the data we hold about you, ask us to correct inaccurate details, or ask us to delete your account record by contacting our support team directly. Data retention periods depend on legal obligations in the
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applicable jurisdiction; we keep records only as long as required and then delete or anonymise them.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Data security at ulti11 is built around a few concrete practices rather than vague promises. SSL encryption covers all traffic between your browser or mobile app and our servers, which means your login credentials and wallet details are not transmitted in plain text. Access to stored account data is restricted to staff who need it to process your support requests or verify transactions — not shared across departments without reason. We review data handling practices when our services or local legal requirements change.

Encryption in Transit

All data moving between your device and our servers is encrypted via SSL. This applies to login, account creation, and all wallet transactions through DANA, OVO, and GoPay.

Cookie Usage

We use session cookies to keep you logged in and functional cookies to remember your lobby layout. We do not use third-party advertising cookies to track your activity across other websites.

Data Retention Policy

Account records are kept only as long as your account is active or as local law in Indonesia requires. When retention periods expire, data is deleted or anonymised — not archived indefinitely.

Third-Party Sharing

We share transaction data only with the payment processors that operate DANA, OVO, and GoPay connections, and only to the extent needed to complete your deposit or withdrawal.

DATA REQUEST CONTACT

Reach Us About Your Privacy Rights

If you want to access, correct, or remove the personal data we hold on your account, our support team handles these requests directly. Send your request through live chat or email with your registered account details so we can verify your identity before acting on any data change. We aim to respond to all data-related requests within a reasonable period.

Team online

Live Chat

Open the chat widget from your account dashboard. Have your registered email or mobile number ready so we can verify your identity and process your data request.

Email Support

Send your data access or deletion request to our support email. Include your account username and the wallet type — DANA, OVO, or GoPay — linked to your account.

Account Settings

Some data preferences, like marketing communication opt-outs and cookie settings, can be adjusted directly inside your account settings page without contacting support.

Common Questions About Your Privacy at ulti11

These are the questions we hear most often about how your data is handled, who can see it, and what you can do about it. If your question is not here, reach out via live chat.

We collect your name, email address, mobile number, and the wallet identifier linked to your DANA, OVO, or GoPay account. We also log device and session data for security purposes.

No. We only receive the transaction reference and wallet identifier from the payment processor. Your actual wallet PIN or password never passes through our systems at any point.

Yes. Contact our support team via live chat or email with your registered account details. We will verify your identity first, then provide your data record within a reasonable timeframe.

Submit a deletion request through live chat or our support email. After identity verification, we process the deletion — though some transaction records may be retained as required by applicable local law.

We do not share your data with advertising networks. Data is shared only with DANA, OVO, and GoPay processors as needed to complete your transactions, and with authorities where local law requires it.

Retention periods depend on local legal requirements in Indonesia. We keep records only as long as required — once those periods pass, data is deleted or anonymised, not kept on file indefinitely.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoMines Fast Round

How ulti11 Handles Your Personal Data

How We Protect and Manage Your Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Settings

Common Questions About Your Privacy at ulti11

01 What personal data does ulti11 collect when I open an account?

02 Does ulti11 store my DANA, OVO, or GoPay PIN or password?

03 Can I request a copy of the data ulti11 holds about me?

04 How do I ask ulti11 to delete my account data?

05 Does ulti11 share my data with advertisers or third parties outside the payment chain?

06 How long does ulti11 keep my account and transaction data?

Privacy Policy

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