Reference

Get Your KYC Done Right the First Time

Submitting the right documents upfront means your account clears faster and your withdrawals — whether to DANA, OVO, or GoPay — process without a hitch. We've kept the steps straightforward so you're not chasing support for fixes.

Identity DocumentSelfie VerificationAddress ProofAccount Wallet Match
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ulti11 Get Your KYC Done Right the First Time
VERIFICATION HELP

Support While You Complete KYC

If your submission gets flagged or you're unsure which document to upload, our support team can walk you through it. Reach us through the channels below and have your account email ready.

Live Chat Open the chat widget from your account dashboard. Available during support hours for document queries, re-submission requests, and wallet name mismatch checks.
Email Support Send your query to our support address with your account ID in the subject line. Document review questions are handled within one business day.
Help Centre The Help Centre covers common KYC rejection reasons, accepted document formats, and how to re-submit after a failed verification attempt.
HOW WE HANDLE IT

How We Keep Your Verification Secure

Your documents are handled with strict access controls. Only the verification team reviews submitted files, and data is encrypted in transit and at rest. We don't store document images longer than necessary once verification is complete.

Encrypted Uploads

All document files you submit travel over SSL-encrypted connections. Nothing is sent or stored in plain form at any point in the verification pipeline.

Name-Match Checks

We cross-check your ID name against your registered e-wallet — DANA, OVO, or GoPay — before approving any withdrawal. This protects your account from unauthorised payouts.

Limited Access

Document files are accessible only to the verification team. General support staff cannot view your submitted ID or selfie images during a standard account query.

Retention Policy

Once your account is verified, document images are not kept on file indefinitely. Retention follows a defined schedule aligned with standard account security practice.

ulti11 What the KYC Process Covers at ulti11

What the KYC Process Covers at ulti11

KYC at ulti11 means we confirm who you are before any withdrawal is processed. You'll need a valid national ID — your KTP is the standard document — plus a clear selfie holding that ID. If your withdrawal goes to OVO or GoPay, the registered name on your e-wallet must match your ID exactly; mismatches are the most common reason a withdrawal

gets held. For DANA users, the same rule applies: your DANA account name and your KTP name need to align. Address verification may be requested for higher withdrawal amounts. Submit documents through the account portal under the Verification tab, and our team reviews submissions during support hours.

KYC Terms You'll Come Across

Quick definitions for the terms that appear during the verification process — so you know exactly what's being asked before you submit.

What does KYC stand for?

KYC means Know Your Customer. It's the process where a platform confirms your identity using official documents before processing withdrawals or unlocking full account features.

What is a liveness check?

A liveness check is a selfie step — sometimes a short video — that confirms the person submitting the ID is physically present, not just uploading a photo of someone else's document.

What is a name match?

Name match means the full name on your ID must be identical to the name registered on your e-wallet account, such as DANA, OVO, or GoPay, to pass withdrawal verification.

What counts as proof of address?

Proof of address is a document showing your current residential address — typically a utility bill, bank statement, or official letter dated within the last three months.

What is account verification status?

Verification status shows where your account sits in the KYC process: unverified, pending review, or fully verified. Withdrawal limits often depend on which status your account holds.

What is document re-submission?

Re-submission is when a previously uploaded document is rejected — due to blur, cropping, or a name mismatch — and you are asked to upload a corrected version through the account portal.

Common Questions About KYC at ulti11

Straight answers to what people ask most when going through the verification process.

Your Indonesian national ID card (KTP) is the standard accepted document. In some cases a valid passport is also accepted. The document must be current, undamaged, and fully legible in the photo.

When you withdraw to DANA, OVO, or GoPay, we verify that the wallet belongs to the account holder. A name mismatch flags the payout for manual review, which delays the transfer.

Most submissions are reviewed within one business day. If additional documents are needed or a detail needs clarifying, our team will contact you via the email on your account.

You'll receive a notification explaining the reason — usually a blurry image, cropped document, or name mismatch. You can re-submit corrected documents through the Verification tab in your account portal.

Deposits can generally be made before full verification. However, withdrawals to DANA, OVO, or GoPay are held until your account passes the KYC check. Availability depends on local law and eligible regions.

Yes — the KYC process is the same across Indonesia, including for players in Palembang. The same documents, the same name-match requirement, and the same support channels apply to every account.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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